FAQ

Frequently Asked Questions

📦 Orders & Shipping

Where do you ship to?

We ship worldwide to 210+ countries. No matter where you are, we've got you covered!

How much does shipping cost?

Shipping charges depend on the items in your order and your delivery destination. Our General shipping profile offers standard shipping at €24.99, with free shipping from €50. Items shipped through Zendrop have a separate free-shipping rate. Your final shipping charge is shown at checkout before you pay.

How long does delivery take?

After processing (1–3 business days), estimated delivery times are:

Europe: 7–15 business days
USA & Canada: 10–20 business days
Australia & New Zealand: 10–20 business days
Rest of World: 10–25 business days

Will I receive a tracking number?

Yes! Once your order is shipped, you'll receive a confirmation email with your tracking number so you can follow your package every step of the way.

My order hasn't arrived yet. What should I do?

If your order hasn't arrived within the estimated delivery window, please contact us at support@fitsexy.info with your order number and we'll investigate immediately.

🔄 Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in their original packaging. See our full Refund Policy for details.

How do I return an item?

Email us at support@fitsexy.info with your order number and reason for return. We'll send you return instructions within 24 hours.

When will I receive my refund?

Once we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method.

I received a damaged or wrong item. What now?

We're so sorry! Please email us within 7 days of delivery with photos of the item and your order number. We'll send a replacement or full refund at no cost to you.

💳 Payments & Discounts

What payment methods do you accept?

We accept PayPal and Klarna for safe, secure checkout.

How do I use a discount code?

Enter your discount code in the "Discount code" field at checkout and click Apply. The discount will be deducted from your order total automatically.

Do you have a discount code?

Use code FITSEXY10 at checkout for 10% off. The code is available to all customers, with one use per customer and no minimum purchase requirement. It is not limited to first orders.

💪 Products

Are your products suitable for beginners?

Absolutely! We carry products for all fitness levels, from complete beginners to advanced athletes. Check the product descriptions for recommended experience levels.